Refund policy

We have a 48 hours return policy, which means you have 48 hours after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To schedule or initiate a return, please utilize the tracking link provided your through SMS or email. Upon accessing this tracking page, you will find a dedicated option to seamlessly process or schedule your return.

Please note that customers are responsible for covering all return shipping charges when sending back a parcel.

 

NOTE: Kindly note that return shipping fees are not covered by the company, while we are happy to assist you with the return, the cost of return shipping is covered by the customer(you).

Upon approval of your return, you will be notified of the scheduled pickup date.

You can always contact us for any return questions at oromilanocare@gmail.com

 

Damages and issues
Please inspect your order upon reception and return it immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Unfortunately, we cannot accept returns on gift cards.

 

Exchanges
The fastest and only way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your bank account within 10 business days.

When returning your parcel, you may be required to pay the shipping charges upfront upon handover, or the fee will be automatically deducted from your final refund amount.

Please remember that the it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at oromilanocare@gmail.com.